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Shopify Customer Reviews: What Are the Customers Saying

Is Shopify the best ecommerce solution? What are the customers saying about one of the most popular platforms? Read these Shopify customer reviews and find out!

Shopify is a web-based, fully hosted ecommerce solution that specializes in easy of use. One of the many things we like about this platform is that it is reasonably priced with an impeccable customer service and a solid feature set. There is absolutely no doubt that Shopify is one of the best shopping carts on the market.

The pricing plans are based on a month-by-month basis. Even though there are no official contracts to sign, if you decide to buy a full year-long plan, you can save 10%. If you buy two years at a time, you will be able to save 20%. You can choose between Shopify Lite Plan, Basic Shopify Plan, Shopify Plan, Advanced Shopify Plan, and Shopify Plus.

See what ex-magento customers say about shopify shopify.ca/compare/shopify-vs-magento

Shopify comes with all the features you need to create an online store. Advanced functionality usually requires add-on applications, however, if you don’t need a bunch of bells and whistles, Shopify has enough features to get started. Some of the most important features and options are language capabilities, automatic shipping rates, abandoned cart recovery, automatic tax calculator, checkout on your domain, guest checkout, customer accounts, customer segmentation, fulfillment center options, dropshipping apps, SEO practices, discounts codes, social media integration, email templates, analytics, unlimited bandwidth, automatic upgrades, a chance to access your website from anywhere, and much more.

We have had a great experience with Shopify, but let’s see these Shopify customer reviews and what are the customers saying about this ecommerce platform.

Overall, Shopify has positive reviews. However, that does not mean that every seller and developer is satisfied with all Shopify aspects. We are going to share with you some of the positive and negative reviews:

Positive Reviews: From what we have read so far, we can conclude that Shopify has far more positive than negative reviews. Some of the most commonly commented pros are:

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  • Ease of use: Shopify is one of the easiest to use platforms on the market. You can get a store up and running in just a few hours. It is a great approach for startups, small, and mid-sized businesses, even if you have a little experience with designing a website.
  • Beautiful templates: A professional-looking website inspires trust in your customers and potential buyers. Shopify can offer you the best looking templates that will help you design and launch your new online store.
  • Good customer support: Having a great support when working online is very important. Shopify and its team are here to help you solve any issue.
  • A well-documented REST API: It is super easy to build applications and integrations.
  • A fully-hosted platform – It is great to not have to worry about organizing a third-party host for your website.

Negative Reviews: Some of the negative reviews customers shared are:

  • Expensive: There are some merchants who name the fees as being too expensive and overpriced. The plans can be priced higher for merchants who want to list various users and the transaction fee takes 2% from the transaction.
  • Downtime: There were some reports of downtime. Apparently, there are customers who complained that their websites went down during a critical selling period.
  • Expensive add-ons: If you want to make up for the lack of functionality, you as a merchant have to enlist add-ons and sometimes these add-ons are expensive.
  • Limited functionality: The platform keeps the functions basic and simple and because of that there are a few missing elements. The customers are usually frustrated with restricted variations for their products and the lack of wholesale selling options.

If you aren’t looking for advanced features on a shoestring budget, Shopify is a great platform for you to use.

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